Delivery Information

1. Processing Time

• All orders are processed within 24 hours of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer several delivery options depending on product availability and destination:

• Basic Shipping (Economy)
• Lowest-cost option, sometimes free.
• Estimated delivery: 15–45 business days.
• Limited tracking; best for low-value items.
• Standard Shipping / Cainiao Standard
• Reliable, cost-effective option with tracking.
• Estimated delivery: 7–20 business days.
• Includes customs clearance.
• Premium Shipping
• Faster than standard, with priority handling.
• Estimated delivery: 7–15 business days.
• Full tracking included.
• Express Couriers (DHL, FedEx, UPS)
• Fastest international option.
• Estimated delivery: 5–10 business days.
• Higher cost, but detailed tracking and faster customs processing.
• Local Warehouse Shipping (Ships from US/UK/EU)
• When available, products ship from regional warehouses for quicker delivery.
• Estimated delivery: 3–7 business days.
• Limited to specific products and regions.

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and delivery speed.
• Free standard or basic shipping may be offered on promotional orders or above a certain purchase value.

4. International Delivery

• We ship worldwide, including Canada, the United States, and other international destinations.
• Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

5. Tracking Your Order

• Once shipped, you will receive a tracking number via email.
• You can monitor your package’s progress directly through the carrier’s website or AliExpress tracking portal.

6. Delivery Issues

• If your package is delayed, lost, or arrives damaged, please contact us at support@infoclockcraft.global.
• We will work with the supplier and carrier to resolve the issue and ensure you receive your product.

7. Special Notes

• Please ensure your shipping address is accurate. Clockcraft Global is not responsible for delays or losses due to incorrect addresses.
• Signature may be required upon delivery for high-value items.